Senior Technical Customer Success Manager, Accounting SaaS

Hatched Recruitment Group; Poole; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Equity

Benefits

Work from home flexibility

Job summary

A rapidly growing fintech startup in Poole is seeking a Senior Technical Customer Success Manager to lead high-value customer relationships and drive strategic growth. The ideal candidate will have over 5 years of experience in customer success in a SaaS environment, with a strong understanding of finance and accounting. This role is hybrid, with monthly office visits required, and offers a competitive salary along with equity and benefits.

Qualifications

• 5+ years in a Customer Success or Implementation role within SaaS or fintech.
• Strong knowledge in bookkeeping or finance, with experience in accounting software a plus.

Responsibilities

• Own strategic customer relationships and drive product adoption.
• Act as a technical expert on accounting workflows.
• Develop success strategies for customer lifecycle management.
• Collaborate with Product and Engineering on customer needs.

Skills

Customer Success

Technical Account Management

Bookkeeping

Finance Knowledge

Job description

A rapidly growing fintech startup in Poole is seeking a Senior Technical Customer Success Manager to lead high-value customer relationships and drive strategic growth. The ideal candidate will have over 5 years of experience in customer success in a SaaS environment, with a strong understanding of finance and accounting. This role is hybrid, with monthly office visits required, and offers a competitive salary along with equity and benefits.