Fleet Support Specialist | Customer-First Tech & Growth

Simplicity Group; Belfast; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and pension scheme

Cycle to Work scheme

Structured job development programmes

Ongoing training and career progression

Job summary

Simplicity Group is looking for a Fleet Customer Support Specialist in Northern Ireland to join our fleet support team. You will support customers across the UK & Ireland, ensuring a world-class customer experience in a fast-paced environment.

The role involves troubleshooting telematics and vehicle CCTV issues, managing customer inquiries, and delivering solutions. A strong commitment to service excellence and the ability to work under pressure are essential.

We offer a competitive salary, structured job development programmes, and ongoing training within a supportive team.

Qualifications

• Experience in a customer-focused role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask.
• Logical problem-solving approach.
• Ability to work under pressure.

Responsibilities

• Act as first-line customer support.
• Log, manage, and progress customer enquiries.
• Diagnose and troubleshoot hardware and software issues.
• Support engineers with installations and testing.
• Monitor installed software and hardware performance.

Skills

Customer-focused mindset

Organisational skills

Problem-solving

Communication skills

PC literacy (Microsoft Office)

Job description

Simplicity Group is looking for a Fleet Customer Support Specialist in Northern Ireland to join our fleet support team. You will support customers across the UK & Ireland, ensuring a world-class customer experience in a fast-paced environment.

The role involves troubleshooting telematics and vehicle CCTV issues, managing customer inquiries, and delivering solutions. A strong commitment to service excellence and the ability to work under pressure are essential.

We offer a competitive salary, structured job development programmes, and ongoing training within a supportive team.