Customer Success Representative

GRS Fleet Telematics; Southampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A tech solutions company in Southampton is seeking a Customer Success Representative to enhance customer experiences with their telematics systems. The role involves supporting customer onboarding, optimizing product use, and managing customer communications. Candidates should be pursuing or have completed a relevant degree, possess excellent communication skills, and be detail-oriented. This role is a great opportunity to learn about customer success and technology in a dynamic environment.

Qualifications

• Currently pursuing or recently completed a business, communications, or related degree.
• Proficiency in Microsoft Office and willingness to learn customer success tools.
• Customer-focused mindset with strong attention to detail.

Responsibilities

• Support customer onboarding and training processes.
• Assist with customer communications and support tickets.
• Help customers optimise their use of our tracking platform.

Skills

Excellent communication

Problem-solving skills

Attention to detail

Customer-focused mindset

Technical product understanding

Education

Pursuing or completed a business or communications degree

Tools

Microsoft Office

Job description

About the job Customer Success Representative

Description:

Ensure our customers maximise the value of their GRS Guardian telematics systems. You'll help deliver exceptional customer experiences that drive retention and growth.

Key Responsibilities:

• Support customer onboarding and training processes
• Assist with customer communications and support tickets
• Help customers optimise their use of our tracking platform
• Conduct customer satisfaction surveys and analyse feedback
• Support account management activities
• Assist with creating customer success materials and guides
• Monitor customer health metrics and usage patterns
• Help coordinate vehicle recovery operations when needed

What You'll Learn:

• Customer success principles and best practices
• Telematics technology and fleet management solutions
• Customer relationship management
• Data analysis and reporting
• Problem-solving and communication skills
• SaaS business model and metrics

Requirements:

• Currently pursuing or recently completed a business, communications, or related degree
• Excellent communication and problem-solving skills
• Customer-focused mindset with strong attention to detail
• Ability to work with technical products and explain complex concepts simply
• Proficiency in Microsoft Office and willingness to learn customer success tools
• Interest in technology and helping businesses succeed