Customer Success Specialist – Fast-Paced Support & Growth

Yokohama TWS NA; Lydney; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Life Insurance

Employee Assistance Program

Volunteer Program

Job summary

Yokohama TWS NA is seeking a Customer Service Specialist in the United Kingdom to deliver high-quality service to internal and external customers. You will strive for service excellence, anticipate customer needs, and collaborate with internal teams to support sales and ensure timely, accurate responses.

Responsibilities include handling calls/emails, processing orders in ERP, and maintaining records. The role requires strong communication, organization, and the ability to work independently or

Qualifications

• Customer Service Experience preferred
• Proficient in Microsoft Office, Word, Excel
• Ability to learn ERP and new systems quickly and efficiently
• Proficient knowledge of customer service, and standard office practices and procedures
• Outstanding communication skills, both written and verbal
• Ability to manage complexity and work under pressure
• Ability to self-motivate, work independently, and as a part of a team
• Strong organizational skills, attention to detail, ability to multitask

Responsibilities

• Answer customer calls and reply to customer emails
• Enter orders into the ERP and follow the order progress through to delivery
• Navigate and communicate with customers via customer web portals if applicable
• Develop expertise for identifying product availability and product lead times
• Maintain accurate and organized records of orders, credits, returns
• Resolve customer issues professionally and in a timely manner
• Support team selling efforts, follow through on inquiries

Skills

Customer service

Microsoft Office

Communication skills

Time management

Teamwork

Independent work

Multitasking

Tools

ERP system

Job description

Yokohama TWS NA is seeking a Customer Service Specialist in the United Kingdom to deliver high-quality service to internal and external customers. You will strive for service excellence, anticipate customer needs, and collaborate with internal teams to support sales and ensure timely, accurate responses.

Responsibilities include handling calls/emails, processing orders in ERP, and maintaining records. The role requires strong communication, organization, and the ability to work independently or