Customer Service Specialist - Lydney Glos - UK

Yokohama TWS NA; Lydney; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Life Insurance

Employee Assistance Program

Volunteer Program

Job summary

Yokohama TWS NA is seeking a Customer Service Specialist in the United Kingdom to deliver high-quality service to internal and external customers. You will strive for service excellence, anticipate customer needs, and collaborate with internal teams to support sales and ensure timely, accurate responses.

Responsibilities include handling calls/emails, processing orders in ERP, and maintaining records. The role requires strong communication, organization, and the ability to work independently or

Qualifications

• Customer Service Experience preferred
• Proficient in Microsoft Office, Word, Excel
• Ability to learn ERP and new systems quickly and efficiently
• Proficient knowledge of customer service, and standard office practices and procedures
• Outstanding communication skills, both written and verbal
• Ability to manage complexity and work under pressure
• Ability to self-motivate, work independently, and as a part of a team
• Strong organizational skills, attention to detail, ability to multitask

Responsibilities

• Answer customer calls and reply to customer emails
• Enter orders into the ERP and follow the order progress through to delivery
• Navigate and communicate with customers via customer web portals if applicable
• Develop expertise for identifying product availability and product lead times
• Maintain accurate and organized records of orders, credits, returns
• Resolve customer issues professionally and in a timely manner
• Support team selling efforts, follow through on inquiries

Skills

Customer service

Microsoft Office

Communication skills

Time management

Teamwork

Independent work

Multitasking

Tools

ERP system

Job description

About the Job:

As a Customer Service Specialist, you will be responsible for the delivery of high-quality customer service to internal and external customers. In this role the individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in service. This individual must be an independent thinker and be able to collaborate with their team, other internal teams, and support sales

About the Job:

As a Customer Service Specialist, you will be responsible for the delivery of high-quality customer service to internal and external customers. In this role the individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers’ needs are taken care of in a timely, accurate, and professional manner. This individual should anticipate the needs of the customer and work to prevent any interruptions in service. This individual must be an independent thinker and be able to collaborate with their team, other internal teams, and support sales

Key Responsibilities:

• Answer customer calls and reply to customer emails
• Enter orders into the ERP and follow the order progress through to delivery
• Navigate and communicate with customers via customer web portals if applicable
• Develop expertise for identifying product availability and product lead times
• Maintain accurate and organized records of orders, credits, returns
• Resolve customer issues professionally and in a timely manner
• Support team selling efforts, follow through on inquiries

Key Requirements:

• Customer Service Experience preferred
• Proficient in Microsoft Office, Word, Excel
• Ability to learn ERP and new systems quickly and efficiently
• Proficient knowledge of customer service, and standard office practices and procedures
• Outstanding communication skills, both written and verbal
• Ability to manage complexity and work under pressure
• Ability to self-motivate, work independently, and as a part of a team
• Strong organizational skills, attention to detail, ability to multitask

What we offer:

• Competitive Salary
• Bonus Scheme
• Life Insurance
• Employee Assistance Program
• Volunteer Program

If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS.