Customer Service & Orders Specialist

Epwin Group PLC; Telford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Telus Health Lifeworks

Holidays

Cycle to Work

Job summary

Epwin Group PLC in the United Kingdom is seeking a Customer Service Advisor to coordinate all tasks relating to Customer Service for designated accounts. The role focuses on building relationships with Epwin customers and liaising with internal teams to ensure orders are processed on time and accurately.

The successful candidate will manage day-to-day administration, handle service-related disputes, and participate in campaigns to promote products and increase sales while maintaining high

Qualifications

• Proficient with Navision software.
• Strong numeracy and data handling.

Responsibilities

• Coordinate all tasks relating to Customer Service for designated accounts.
• Build and maintain effective relationships with Epwin customers.
• Liaise with Customers, Business Development Managers, Technicians, all personnel and departments impacting on Customer Service.
• To liaise with Customers, the Sales Team, and all internal personnel relating to order related matters.
• To process all sales orders to expected deadlines including special orders.
• To manage all day to day administration tasks, to include filing/scanning of records for designated accounts.
• To manage all day to day administration tasks relating to the archiving of sales orders for BSI an auditing purposes.
• To process all service related disputes accurately.
• To deal with all customer requests and queries to the agreed timescales.
• To participate in sales campaigns as and when required to promote products and increase sales.
• To assume responsibility for various tasks as required.
• Work as a team to ensure all service related matters are completed within agreed timescales.
• To ensure customers are made aware of any shortages or issues that will affect service.
• To work as part of a team and contribute to positive change including system and procedure changes.

Skills

Navision

Numeracy

Job description

Epwin Group PLC in the United Kingdom is seeking a Customer Service Advisor to coordinate all tasks relating to Customer Service for designated accounts. The role focuses on building relationships with Epwin customers and liaising with internal teams to ensure orders are processed on time and accurately.

The successful candidate will manage day-to-day administration, handle service-related disputes, and participate in campaigns to promote products and increase sales while maintaining high