Customer Service & Admin Coordinator

Fabric Recruitment Ltd; Loughborough; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Career and professional development

Employee discounts

Free onsite parking

Job summary

Fabric Recruitment Ltd in Loughborough is seeking a Customer Service Administrator responsible for processing orders, answering queries and ensuring timely solutions for customers.

This onsite role requires excellent administration skills, clear communication, and the ability to plan and prioritise workload while working with the external sales teams.

Join a growing business and enjoy career development, onsite parking and employee discounts as part of your long-term career in customer service.

Qualifications

• Experience of working within a Customer Service focussed role.
• Excellent administration skills and comfortable using new systems.
• Able to plan and prioritise own workload.
• Excellent interpersonal and communication skills, able to deal with people at all levels.
• Team working and collaboration skills.

Responsibilities

• Processing customer orders in a timely manner.
• Liaising with customers and dealing with any queries.
• Updating customers with any changes or updates on orders.
• Working closely with the external sales teams regarding orders and enquiries.
• Dealing with initial enquiries and distributing to the relevant teams.
• Ensuring all associated administration is accurate and complete.

Skills

Customer service experience

Administration skills

Planning & prioritising

Interpersonal communication

Teamwork

Job description

Fabric Recruitment Ltd in Loughborough is seeking a Customer Service Administrator responsible for processing orders, answering queries and ensuring timely solutions for customers.

This onsite role requires excellent administration skills, clear communication, and the ability to plan and prioritise workload while working with the external sales teams.

Join a growing business and enjoy career development, onsite parking and employee discounts as part of your long-term career in customer service.