Customer Services Coordinator

Eaton; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Eaton Cheltenham is seeking a Customer Services Coordinator to support the Customer Services Department in delivering efficient order processing and pro-active customer communication.

Key responsibilities include interpreting customer requirements, coordinating with Production for achievable delivery dates, issuing acknowledgements and quotations, and maintaining accurate order status and despatch paperwork. The role emphasizes collaboration, accuracy, and proactive problem solving.

Qualifications

• Experience in a customer service role.
• Excellent organizational and teamwork abilities.
• Strong communication skills with a proactive approach.

Responsibilities

• Interpret customer requirements across quality, delivery, and packaging throughout the manufacturing cycle.
• Process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date.
• Issue order acknowledgements reflecting the Company's conditions of acceptance.
• Handle customer order enquiries in a responsive and professional manner.
• Inform the customer proactively of changes during production that impact delivery criteria, including the delivery date.
• Assist in expediting information to meet customer requirements.
• Produce release and despatch paperwork reflecting original order criteria.
• Compile and issue regular order status reports.
• Regularly reconcile the MRP order book with the customers' view of demand.
• Issue quotations considering internal policies and authorisation limits.
• Carry out other duties as reasonably requested by the Customer Service Manager.

Skills

Well organized

Works effectively with others

Good communication

Proactively manage own work

Use initiative

Plans work and delivers on time

Tools

MRP system

Job description

Career Opportunities: Customer Services Coordinator (75622)

Requisition ID75622-Posted10/20/2026

Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.

What you’ll do:

• To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
• To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
• To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.
• To handle customer order enquiries in a responsive and professional manner.
• To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
• To assist in the expediting of information to ensure that the customers’ requirements are met.
• To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
• To compile and issue regular order status reports, as agreed with customers.
• Regularly reconcile the MRP order book with the customers’ own view of demand.
• To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
• To carry out any other duties as may be reasonably requested by the Customer Service Manager.

Qualifications:

• Experience in a customer service role

Skills:

• Well organised
• Works effectively with others
• Good communication skills and style.
• Proactively able to manage own work in order to achieve objectives
• Use initiative within the scope of the role
• Plans work and delivers on time
• Using an MRP system

What we offer:

• Opportunity to work in a global, highly collaborative environment
• Challenging projects in dynamic collaborative team
• Strong focus on learning, development, and career progression
• Competitive compensation and benefits package
• A culture that promotes inclusion, accountability, and continuous improvement

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All positions may require participation in video and in-person interviews as part of the hiring process.All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.