Customer Services Coordinator

Eaton Group; Cheltenham; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

Eaton Group's Eaton MSD Cheltenham is seeking a Customer Services Coordinator to support the Customer Services Department, ensuring that customer requirements are reflected throughout the manufacturing cycle.

You will process orders on the MRP system, issue order acknowledgements, handle enquiries, inform customers of production changes that affect delivery, and help compile status reports. The role emphasizes organisation and proactive service.

Formación

• Experience in a customer service role.

Responsabilidades

• Interpret customer requirements and reflect them in the manufacturing cycle.
• Process orders on the MRP system after liaising with Production for achievable dates.
• Issue order acknowledgements reflecting company conditions of acceptance.
• Handle customer order enquiries in a responsive and professional manner.
• Inform customers of changes during production that affect delivery criteria.
• Assist in expediting information to meet customer requirements.
• Produce release and despatch paperwork reflecting original orders.
• Compile and issue regular order status reports.
• Regularly reconcile the MRP order book with customer demand.
• Support periodic reviews with customers.
• Issue quotations considering internal policies and approvals.
• Carry out other duties as requested by the Customer Service Manager.

Conocimientos

Well organised

Customer focussed

Good literacy skills

Good communication skills

Use initiative

Plans work and delivers on time

MRP system

Descripción del empleo

Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.

What you’ll do:

• To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
• To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
• To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.
• To handle customer order enquiries in a responsive and professional manner.
• To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
• To assist in the expediting of information to ensure that the customers’ requirements are met.
• To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
• To compile and issue regular order status reports, as agreed with customers.
• Regularly reconcile the MRP order book with the customers’ own view of demand.
• To support in periodic reviews with Customers as required.
• To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
• To carry out any other duties as may be reasonably requested by the Customer Service Manager.

Qualifications:

• Experience in a customer service role

Skills:

• Well organised
• Customer focussed
• Works effectively with others
• Good literacy skills
• Good communication skills and style.
• Use initiative within the scope of the role
• Plans work and delivers on time
• Using an MRP system

What we offer:

• Opportunity to work in a global, highly collaborative environment
• Challenging projects in dynamic collaborative team
• Strong focus on learning, development, and career progression
• Competitive compensation and benefits package
• A culture that promotes inclusion, accountability, and continuous improvement

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.