Customer Service & Sales Support Specialist

Pertemps Redditch Commercial; Alcester; On-site; GBP 26,000 - 30,000; Full time

Job summary

Pertemps Redditch Commercial is recruiting a Customer Service & Sales Support Administrator for a full-time, office-based role in Alcester. You will act as a key contact for clients, handle calls, process orders and carry out administrative tasks, with a focus on customer service and accuracy.

The role suits an organised, proactive individual with strong communication and IT skills, capable of managing multiple priorities in a busy environment.

Qualifications

• Immediately available or on short notice.
• Previous customer service and/or administration experience.
• Excellent written and verbal communication.
• Strong organisational skills with attention to detail.
• Proficient IT skills with Microsoft Office.
• Ability to prioritise workload and manage multiple tasks.

Responsibilities

• Answer incoming telephone calls and direct enquiries.
• Process customer orders accurately and efficiently.
• Speak with customers regarding orders, deliveries and general enquiries.
• Provide a high level of customer service at all times.
• Build and maintain strong customer relationships.
• Liaise with internal departments to meet customer requirements.
• Manage customer queries and resolve issues in a professional manner.
• Update internal systems and maintain accurate records.
• Support the wider team with general administrative duties.
• Ensure orders progress smoothly from receipt through to completion.

Skills

Customer service

Administration

Communication skills

Organisational skills

IT skills

Prioritisation

Phone & email

CRM experience

Work under pressure

Tools

CRM systems

ERP systems

Job description

Pertemps Redditch Commercial is recruiting a Customer Service & Sales Support Administrator for a full-time, office-based role in Alcester. You will act as a key contact for clients, handle calls, process orders and carry out administrative tasks, with a focus on customer service and accuracy.

The role suits an organised, proactive individual with strong communication and IT skills, capable of managing multiple priorities in a busy environment.