Customer Success & Operations Coordinator

AB Agri Ltd; Peterborough; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension 10%

Flexible benefits

Job summary

AB Agri Ltd. is seeking a Customer Services Coordinator to be the first point of contact for customers, coordinating orders and inquiries, and collaborating with Supply Chain, Nutritionists and Commercial teams.

You will manage end-to-end order processes, liaise with Technical for pricing issues, support Credit Control, and foster strong internal/external relationships to improve service levels.

Qualifications

• Experience in customer service role, preferably in agriculture.
• Excellent attention to detail.
• Strong team player who thrives under pressure.
• Good Excel skills and time management.
• Proactive with initiative and self-motivation.
• Flexible and driven to improve daily.
• Strong communicator; builds internal/external relationships.

Responsibilities

• Manage the end-to-end process for customer orders, from input to delivery and invoicing.
• Liaise with Technical to resolve issues related to missing pricing, products on hold, or sales stops.
• Coordinate with Credit Control regarding accounts that have exceeded their credit limits or are on hold.
• Reduce returns and rejections by ensuring accuracy in the first instance, monitored through monthly credit reports.
• Develop strong relationships with both internal and external stakeholders.
• Attend monthly species meetings to highlight issues or successes for the month.
• Handle urgent/animal welfare orders promptly, working with Nutritionists and Planning.
• Build strong relationships with hauliers to ensure seamless delivery.
• Monitor order dispatch through delivery manifests from Planning.
• Review period-end reports with Finance to ensure invoicing; highlight missing delivery notes or PODs.

Skills

Customer service experience

Attention to detail

Team player under pressure

Excel skills

Time management

Proactive initiative

Flexible

Communication skills

Tools

Excel

Job description

AB Agri Ltd. is seeking a Customer Services Coordinator to be the first point of contact for customers, coordinating orders and inquiries, and collaborating with Supply Chain, Nutritionists and Commercial teams.

You will manage end-to-end order processes, liaise with Technical for pricing issues, support Credit Control, and foster strong internal/external relationships to improve service levels.