Hybrid Customer Service Coordinator

Frontier Agriculture SA; Lincoln; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Hybrid home/site working (2 days from

25 days holiday plus up to 5 more days

Learning & Development support

Employee Assistance Program

Enhanced maternity/paternity/adoption

Life Assurance & pension contributions

Volunteer leave (up to 2 days)

Employee networks (LGBTQ+, Menopause,

Cycle to Work Scheme

Retail discount scheme

Free eye test vouchers

Job summary

Frontier Agriculture SA is seeking a proactive Customer Service Coordinator to deliver a high-quality customer experience across phone, email and digital channels. The role blends home and site working in a hybrid pattern, supporting commercial teams and customers with remote technical tools.

You will respond to enquiries, manage tickets in CRM, and help train colleagues while building strong internal and external relationships within the agriculture sector.

Qualifications

• Customer-focused with a commitment to high-quality service.
• Confident, positive communicator at all levels.
• Strong written and verbal communication skills.
• Professional and confident telephone manner.
• Proficient IT skills: Word, Excel, Outlook and internet-based systems.
• Good attention to detail and methodical problem solving.
• Ability to work on own initiative and manage workload.

Responsibilities

• Be the first point of contact for customer enquiries via phone, email and digital channels.
• Deliver a first-class customer experience across communication channels.
• Respond to and resolve queries within SLA targets, escalating when needed.
• Record, categorise and manage support tickets in CRM and support tools.
• Provide remote support on agricultural technology and digital tools (e.g., SOYL iOS app and iSOYL).
• Train and support internal commercial teams and colleagues.
• Assist with customer-facing events and follow-up activities.
• Create and maintain user accounts with data integrity.
• Foster positive working relationships internally and with customers.
• Produce and maintain user guides, help content and tutorials.

Skills

Customer focus

Communication

Written and verbal communication

Telephone manner

IT skills (Word, Excel, Outlook)

Attention to detail

Problem solving

Initiative

Relationship building

Remote technical support experience

Agriculture experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet-based systems

Job description

Frontier Agriculture SA is seeking a proactive Customer Service Coordinator to deliver a high-quality customer experience across phone, email and digital channels. The role blends home and site working in a hybrid pattern, supporting commercial teams and customers with remote technical tools.

You will respond to enquiries, manage tickets in CRM, and help train colleagues while building strong internal and external relationships within the agriculture sector.