Customer Services Coordinator

AB Agri; Rugeley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension matched up to 10%

Flexible benefits

Job summary

AB Agri Ltd is recruiting a Customer Services Coordinator to join the team in Rugeley, Staffordshire. You will be the first point of contact for customers, handling orders and inquiries while coordinating with Supply Chain, Nutritionists and Commercial teams to deliver excellent service.

The role demands great communication, resilience and a proactive approach. You will manage orders end-to-end, liaise on pricing issues, and support credit control while building strong relationships with

Qualifications

• Experience in a similar customer service role within an agricultural business is preferred.
• Attention to detail in customer service is essential.
• A credible, forward-thinking team player who thrives under pressure.
• Proactive with the ability to work on your own initiative and know when to escalate issues.
• Flexible, driven and continuously looking to improve.
• Strong communication skills and ability to build relationships with internal and external stakeholders.

Responsibilities

• Manage end-to-end process for customer orders from input to delivery and invoicing.
• Liaise with Technical to resolve pricing issues, on-hold products, or sales stops.
• Coordinate with Credit Control on accounts exceeding credit limits or on hold.
• Reduce returns and rejections by ensuring accuracy, monitored via monthly credit reports.
• Build strong relationships with internal and external stakeholders.
• Attend monthly species meetings to discuss issues or successes.
• Handle urgent/animal welfare orders with Nutritionists and Planning teams.
• Establish strong relationships with hauliers for seamless delivery.
• Monitor order dispatch through planning-d produced manifests.
• Review period-end reports with Finance to ensure invoicing is timely.

Skills

Customer service

Communication

Teamwork

Time management

Organisational skills

Proactive

Tools

Excel

Job description

The Role & Key Responsibilities

Job Title:Customer Services Coordinator

Location: Rugeley, Staffordshire, UK

Contract and shift pattern: Full Time, permanent

Package includes: Salary £31,342 a year, pluspension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

We are thrilled to offer an exciting opportunity for a dynamic individual to join our Customer Services team. As a Customer Service Coordinator, you will be the initial point of contact for our customers, delivering top-tier customerservice to ensure satisfaction every time.

You will manage and coordinate customer orders and inquiries, collaborating closely with the Supply Chain, Nutritionists, and Commercial teams. This role requires excellent communicationskills, resilience, adaptability to change, and the ability to provideexceptional customer service in alignment with our business strategy and values.

What you'll be doing

• Manage the end-to-end processfor customer orders, from input to delivery and invoicing.
• Liaise with Technical toresolve issues related to missing pricing, products on hold, or salesstops.
• Coordinate with CreditControl regarding accounts that have exceeded their credit limits or areon hold.
• Reduce returns and rejectionsby ensuring accuracy in the first instance, monitored through monthlycredit reports.
• Develop strong relationshipswith both internal and external stakeholders.
• Attend monthly speciesmeetings to highlight any issues or successes for the month.
• Handle urgent/animal welfareorders promptly and effectively, working closely with Nutritionists andthe Planning team.
• Build strong relationshipswith hauliers to ensure a seamless delivery process.
• Monitor order dispatchthrough delivery manifests issued by the Planning team.
• Review period-end reports incollaboration with Finance to ensure all orders are invoiced within thecorrect period. Highlight any orders not invoiced due to missing deliverynotes from loaders or POD from hauliers

What you'll bring

• Ideally, you have experience in a similar customer service role within an agricultural business.
• Excited about customer service with great attention to detail.
• A credible, omitted and forward-thinking team player who thrives under pressure.
• Good Excel with strong timekeeping and organisational abilities.
• Proactive, with the ability to work on your own initiative while knowing when to elevate issues.
• Flexible, driven, and motivated by the desire to be effective and improve every day.
• A great communicator, adept at building relationships with both internal and external stakeholders.

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all.With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.