Customer Experience & Order Coordination – Agriculture

AB Agri Ltd; Rugeley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension matched up to 10%

Flexible benefits

Job summary

AB Agri Ltd is recruiting a Customer Services Coordinator to join the team in Rugeley, Staffordshire. You will be the first point of contact for customers, handling orders and inquiries while coordinating with Supply Chain, Nutritionists and Commercial teams to deliver excellent service.

The role demands great communication, resilience and a proactive approach. You will manage orders end-to-end, liaise on pricing issues, and support credit control while building strong relationships with

Qualifications

• Experience in a similar customer service role within an agricultural business is preferred.
• Attention to detail in customer service is essential.
• A credible, forward-thinking team player who thrives under pressure.
• Proactive with the ability to work on your own initiative and know when to escalate issues.
• Flexible, driven and continuously looking to improve.
• Strong communication skills and ability to build relationships with internal and external stakeholders.

Responsibilities

• Manage end-to-end process for customer orders from input to delivery and invoicing.
• Liaise with Technical to resolve pricing issues, on-hold products, or sales stops.
• Coordinate with Credit Control on accounts exceeding credit limits or on hold.
• Reduce returns and rejections by ensuring accuracy, monitored via monthly credit reports.
• Build strong relationships with internal and external stakeholders.
• Attend monthly species meetings to discuss issues or successes.
• Handle urgent/animal welfare orders with Nutritionists and Planning teams.
• Establish strong relationships with hauliers for seamless delivery.
• Monitor order dispatch through planning-d produced manifests.
• Review period-end reports with Finance to ensure invoicing is timely.

Skills

Customer service

Communication

Teamwork

Time management

Organisational skills

Proactive

Tools

Excel

Job description

AB Agri Ltd is recruiting a Customer Services Coordinator to join the team in Rugeley, Staffordshire. You will be the first point of contact for customers, handling orders and inquiries while coordinating with Supply Chain, Nutritionists and Commercial teams to deliver excellent service.

The role demands great communication, resilience and a proactive approach. You will manage orders end-to-end, liaise on pricing issues, and support credit control while building strong relationships with