Customer Service Coordinator - Agriculture & Nutrition

Agri-Web Limited; Rugeley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension match 10%

Flexible benefits

Job summary

Premier Nutrition, part of AB Agri, is seeking a Customer Services Coordinator in Rugeley, UK. You will be the first contact for customers, handling orders and inquiries with cross-functional teams to ensure satisfaction.

The role requires excellent communication, accuracy, and the ability to adapt to changing priorities. The package includes a £31,342 annual salary, pension contributions up to 10%, and flexible benefits supporting development, wellbeing and daily life.

Qualifications

• Experience in a customer service role within agriculture.
• Excellent attention to detail and accuracy.
• Thrives under pressure with a team mindset.
• Good Excel skills and organisational ability.

Responsibilities

• Manage end-to-end process for customer orders from input to delivery and invoicing.
• Liaise with Technical to resolve pricing, on-hold products, or sales stops.
• Coordinate with Credit Control on accounts exceeding limits or on hold.
• Reduce returns and rejections by ensuring accuracy first time.
• Develop strong relationships with internal and external stakeholders.
• Attend monthly species meetings to discuss issues or successes.
• Handle urgent or animal welfare orders with Nutritionists and Planning.
• Build strong relationships with hauliers for smooth delivery.
• Monitor order dispatch via planning-delivery manifests.
• Review period-end reports with Finance to invoice timely; flag missing notes.

Skills

Customer service

Attention to detail

Communication

Time management

Tools

Excel

Job description

Premier Nutrition, part of AB Agri, is seeking a Customer Services Coordinator in Rugeley, UK. You will be the first contact for customers, handling orders and inquiries with cross-functional teams to ensure satisfaction.

The role requires excellent communication, accuracy, and the ability to adapt to changing priorities. The package includes a £31,342 annual salary, pension contributions up to 10%, and flexible benefits supporting development, wellbeing and daily life.