Customer Support Coordinator (6 Month FTC)

Agri-Web Limited; Peterborough; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Matched pension up to 10%

Flexible benefits

Job summary

ABN in Peterborough is looking for a Customer Support Coordinator on a 6-month fixed term contract. The role combines home and office work in a hybrid pattern, with a 37.5 hour week and occasional Saturday rota coverage.

You will take orders, process them in internal systems, and keep stakeholders informed about order status. You’ll communicate with farmers and colleagues, ensuring accurate data entry and timely responses.

Qualifications

• Must have excellent attention to detail.
• Comfortable communicating by phone, email and messaging.
• Experience in data entry and order processing.

Responsibilities

• Take and process customer orders.
• Respond to queries and provide order updates.
• Coordinate with internal teams to update order statuses.
• Maintain accurate customer records.

Skills

Excellent communication

Phone & email support

Data entry accuracy

Customer service

Relationship building

Job description

The Role & Key Responsibilities

Job Title: Customer Support Coordinator (6 Month Fixed Term Contract)

Location: Hybrid, Peterborough UK,

Package includes: Salary £26,500 a year, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

37.5 hours Monday – Friday + Saturday (rota cover)

Monday – Friday working hours between 08:00-17:30

Saturday Morning cover on a rota across the team

Overtime available including bank holidays

Have you got excellent attention to detail, comfortable talking to people on the phone, over email and through messaging platforms such as teams? If so, we have an opportunity for you!

As a Customer Service Coordinator you will be the point of contact for our customers, who are mostly Farmers, when it comes to placing orders and answering queries. You will have responsibility for taking orders, processing them on our internal systems and communicating constantly internally and externally to ensure that everyone is updated and informed about the status of their order.

What’s in it for you

• An opportunity to join a dynamic team who work on a hybrid pattern between home and in our Peterborough office approx. 2 days per week
• A fun and supportive culture where hard work and right first time is key
• Training and development in more technical processes as well as future progression. All our current team leaders have started where you will start!

What we’re looking for

• A great communicator
• Confident and comfortable with speaking on the phone, over email and other sources of communication.
• Comfortable working with numbers and understanding the importance of correct data entry – this role will include data entry onto a number of systems where product codes can be similar.
• Previous experience in a customer service role is desired but, as long as you have the right attitude, we can teach you the rest.
• Self-motivated with great customer service skills – you will be interacting with our customers on a daily basis, so relationship building is key

Location

For this role we are flexible about remote working. We can offer a full-time or hybrid approach from our Peterborough office. Ideally you will need to be able to come to the office 1-2 times a week but there is opportunity to be in the office full time if this works better for you!

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

ABN is the UK’s number one animal feed business, serving pig and poultry producers across the UK. These range from large corporate customers through to family-owned farm enterprises. We service these customers with feed, nutrition, advice, and related services.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.