Customer Success & Operations Coordinator

iO Associates; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

iO Associates is recruiting for a Customer Service & Operations Coordinator in Stockport. This role bridges customer support, operational scheduling, and partner liaison, serving as the main contact for clients and coordinating technical team schedules.

You will handle day-to-day inquiries, assist with claims and order workflows, and support dispatch and fulfilment during peak periods. Strong communication and organisational skills are essential.

Qualifications

• Proven background in customer service or operational support in a fast-paced environment.
• Experience handling both inbound and outbound customer communication.
• Strong organisational and diary management skills, with multitasking ability.

Responsibilities

• Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
• Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
• Liaise with external insurance partners to assist with ongoing claims and query resolution.
• Process customer orders, account updates, and cancellations accurately within internal systems.
• Review and triage device/telematics data to assist clients with technical queries.
• Collaborate with the finance team to support billing, invoicing, and contract charge checks.

Skills

Customer service

Diary management

CRM software

Tools

MS Office

Excel

CRM portals

Job description

iO Associates is recruiting for a Customer Service & Operations Coordinator in Stockport. This role bridges customer support, operational scheduling, and partner liaison, serving as the main contact for clients and coordinating technical team schedules.

You will handle day-to-day inquiries, assist with claims and order workflows, and support dispatch and fulfilment during peak periods. Strong communication and organisational skills are essential.