Customer-Focused Operations Coordinator

Rhenus SE & Co. KG; Ashford; On-site; Full time

Job description

Main Activities

• Manage requests for deliveries, collections, relocations and installations for key customers
• Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
• Understand the specific requirements of key customers – internal process, customer product etc.
• Provide quotations to customers on request
• Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
• Take ownership of orders from end to end
• Ensure a professional and efficient service is delivered at all times
• Order services as required from third party suppliers in relation to customer’s requirements
• Troubleshoot problems quickly and identify solutions to minimise impact to customer
• Deal with ad-hoc customer enquiries by phone and e‑mail
• Assist team members as required and provide support to team leader as directed
• Work with internal staff to ensure a professional and efficient service delivery
• Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
• Sign off supplier purchase orders (to agreed sign off level)
• Ensure 100% job file accuracy before passing to accounts team
• Manage team mail box activity efficiently and in line with team/department targets