Customer Service & Operations Coordinator

iO Associates; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

iO Associates is recruiting for a Customer Service & Operations Coordinator in Stockport. This role bridges customer support, operational scheduling, and partner liaison, serving as the main contact for clients and coordinating technical team schedules.

You will handle day-to-day inquiries, assist with claims and order workflows, and support dispatch and fulfilment during peak periods. Strong communication and organisational skills are essential.

Qualifications

• Proven background in customer service or operational support in a fast-paced environment.
• Experience handling both inbound and outbound customer communication.
• Strong organisational and diary management skills, with multitasking ability.

Responsibilities

• Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
• Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
• Liaise with external insurance partners to assist with ongoing claims and query resolution.
• Process customer orders, account updates, and cancellations accurately within internal systems.
• Review and triage device/telematics data to assist clients with technical queries.
• Collaborate with the finance team to support billing, invoicing, and contract charge checks.

Skills

Customer service

Diary management

CRM software

Tools

MS Office

Excel

CRM portals

Job description

Role: Customer Service & Operations Coordinator

Salary: £26,000 to £28,000 per annum

Location: Stockport

Working Hours: Monday to Friday, 7.5 hours per day

(between 08:00 - 17:30 on a 3-week rotating shift pattern: 08:00-16:30 / 08:30-17:00 / 09:00-17:30)

We are recruiting on behalf of an established technology and fleet solutions provider based in Stockport. They are seeking a proactive, highly organised Customer Service & Operations Coordinator to join their fast-paced operations team.

This is a versatile role bridging customer support, operational scheduling, and partner liaison. You will serve as a key point of contact for clients, handling day-to-day enquiries, coordinating technical team schedules, and assisting with claims and order workflows.

Key Responsibilities

• Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
• Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
• Liaise with external insurance partners to assist with ongoing claims and query resolution.
• Process customer orders, account updates, and cancellations accurately within internal systems.
• Review and triage device/telematics data to assist clients with technical queries.
• Collaborate with the finance team to support billing, invoicing, and contract charge checks.
• Provide operational cover for the dispatch and fulfilment function during peak periods.

What We Are Looking For

• Proven background in customer service or operational support in a fast-paced environment.
• Experience handling both inbound and outbound customer communication.
• Strong organisational and diary management skills, with the ability to multitask and prioritise effectively.
• Intermediate IT proficiency (MS Office, Word, Excel) and confidence adapting to proprietary software and CRM portals.
• Excellent interpersonal and written communication skills.
• A self-starter attitude with strong problem-solving initiative.