Customer Success & Onboarding Specialist

Confidential; Halifax; On-site; GBP 17,000 - 21,000; Full time

Job summary

Confidential in Halifax is seeking a Customer Service Administrator for an initial 3-month assignment. You will build lasting relationships with customers, guide onboarding, and resolve queries by phone and email to ensure a smooth customer journey.

You’ll record interactions accurately, monitor engagement, and work with internal teams to drive improvements and retention. A proactive, organised communicator will excel in this role.

Qualifications

• Experience in customer success or onboarding is desirable.
• Strong communication and relationship-building skills.
• Organised with good administration and data handling abilities.

Responsibilities

• Develop positive relationships with a range of customers.
• Guide new customers through onboarding and setup.
• Handle queries by telephone and email as a trusted contact.
• Understand customer requirements and monitor engagement.
• Identify opportunities to improve customer experience and retention.
• Take ownership of issues and resolve them effectively.
• Record customer information accurately and maintain records.
• Share feedback to help improve products, services and processes.
• Collaborate with internal teams to resolve concerns and ensure a smooth journey.

Skills

Customer focus

Relationship building

Communication

Organised

Problem solving

Onboarding

CRM basics

Tools

CRM software

Job description

Confidential in Halifax is seeking a Customer Service Administrator for an initial 3-month assignment. You will build lasting relationships with customers, guide onboarding, and resolve queries by phone and email to ensure a smooth customer journey.

You’ll record interactions accurately, monitor engagement, and work with internal teams to drive improvements and retention. A proactive, organised communicator will excel in this role.