Customer Success Manager: Onboarding, Growth & Partnerships

Huntress; Newbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

10% bonus

Job summary

Huntress is seeking a proactive Customer Success Manager to join our client’s growing Newbury team. You will nurture customer relationships, provide post-sale support, and ensure clients gain maximum value from services.

The role blends customer support, account management, and relationship development to drive business growth. Responsibilities include onboarding, training, check-ins, and collaborating with partners and Sales to renewals and growth opportunities.

Qualifications

• Previous experience in a Customer Service, Customer Success or Account Management role.
• A customer-first approach with a passion for building relationships and resolving problems.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to manage multiple accounts.

Responsibilities

• Act as a key point of contact for customer enquiries and ongoing support, ensuring queries are resolved efficiently.
• Build and maintain strong, long-term relationships with customers and strategic partners.
• Manage the customer onboarding process with tailored training sessions and live demonstrations.
• Conduct regular customer check-ins and business reviews to improve satisfaction and retention.
• Develop collaborative relationships with external service providers and vendors.
• Work with third-party partners and internal teams to resolve complex account issues.
• Collaborate with Sales to support renewals and strengthen relationships.
• Identify opportunities to grow accounts through upselling and cross-selling.

Skills

Customer Success

Account Management

Relationship Building

Communication

Job description

Huntress is seeking a proactive Customer Success Manager to join our client’s growing Newbury team. You will nurture customer relationships, provide post-sale support, and ensure clients gain maximum value from services.

The role blends customer support, account management, and relationship development to drive business growth. Responsibilities include onboarding, training, check-ins, and collaborating with partners and Sales to renewals and growth opportunities.