Strategic Client Success Manager

Huntress - Bracknell; Newbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Huntress - Bracknell in Newbury is seeking a proactive Customer Success Manager to nurture long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention.

You will act as trusted advisor, guiding customers, managing enquiries, and identifying upsell and cross-sell opportunities while coordinating with internal teams to deliver value. This role requires excellent communication and multi-account management in a fast-paced environment.

Qualifications

• Experience in a similar Customer Service/Success role.
• Passion for delivering exceptional client experiences.
• Outstanding verbal and written communication skills.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customer enquiries, escalations, and ongoing support.
• Build and maintain trusted, long-term relationships with customers and key partners.
• Guide new customers through onboarding with training, live demos, and feature walkthroughs.
• Conduct regular check-ins and business reviews to capture feedback and drive satisfaction.
• Collaborate with external service providers and partners to deliver value.
• Coordinate with internal teams to resolve complex account issues efficiently.
• Support renewal strategies with the Sales team.
• Identify upsell and cross-sell opportunities and lead win-back efforts.

Skills

Customer Service

Relationship Building

Account Management

Upselling

Cross-selling

Job description

Huntress - Bracknell in Newbury is seeking a proactive Customer Success Manager to nurture long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention.

You will act as trusted advisor, guiding customers, managing enquiries, and identifying upsell and cross-sell opportunities while coordinating with internal teams to deliver value. This role requires excellent communication and multi-account management in a fast-paced environment.