Customer Success Executive — Onboarding & Adoption

Talantir; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working policy 60% office-based

25 days holiday (Increasing with 서비스)

Enhanced Maternity and Paternity Leave

Health Cash Plan

Salary sacrifice scheme

Learning & Development through Udemy

24/7 Virtual GP access

Life Assurance (4 x Salary after 6–12m

YuLife discounts

Regular company socials & events

Job summary

NQC is hiring a Customer Success Executive to act as the operational heartbeat of the Customer Success team. You will manage onboarding, adoption, and operations, ensuring rapid time-to-value and ongoing client success across a SaaS platform.

You will support QBR preparation, drive process improvements, and maintain HubSpot data integrity while collaborating with cross-functional teams to deliver high-impact customer outcomes in a hybrid Manchester-based role.

Qualifications

• Experience managing a high volume of stakeholders and delivering professional communications.
• Proven experience in a B2B Customer Success, Account Management, or Technical Support role within a SaaS environment.
• Demonstrated experience with structured workflows (onboarding playbooks, ticket escalation).
• Excellent interpersonal skills with people at all levels.
• Previous experience using a CRM (ideally HubSpot) to manage customer data, tasks, and reporting.

Responsibilities

• Maintain knowledge of all CSE areas to back up the team during absences.
• Support CSMs in prep for QBRs and high-stakes client meetings.
• Identify areas for process improvement to support scalability.
• Lead end-to-end onboarding journeys for clients and ensure rapid value realization.
• Monitor customer activity and provide data-backed insights for product teams.
• Triage and escalate customer issues and maintain CRM data quality.
• Develop internal reports and dashboards for performance visibility.

Skills

Stakeholder management

B2B SaaS experience

Clear communication

HubSpot CRM

Tools

HubSpot CRM

Job description

NQC is hiring a Customer Success Executive to act as the operational heartbeat of the Customer Success team. You will manage onboarding, adoption, and operations, ensuring rapid time-to-value and ongoing client success across a SaaS platform.

You will support QBR preparation, drive process improvements, and maintain HubSpot data integrity while collaborating with cross-functional teams to deliver high-impact customer outcomes in a hybrid Manchester-based role.