Customer Success Manager - Onsite in Newbury

Adecco Portugal; Newbury; On-site; GBP 35,000 - 48,000; Full time

Job summary

Adecco are currently recruiting a Customer Success Manager to join their client’s team based in Newbury. You will nurture long-term relationships, act as the main point of contact after the sale, and guide customers through onboarding and into their contract.

You will provide training and support to help customers use portals and tools, monitor engagement, identify risks and opportunities, and prepare reports to track performance.

Qualifications

• Experience in an Account Management or Customer Service role is essential.
• Customer-facing experience is preferred.
• Strong communication skills and a proactive approach.

Responsibilities

• Support and develop long-term relationships with customers and partners.
• Act as the main point of contact for customers after the sale.
• Guide customers through onboarding and into the start of their contract.
• Provide training, demos and support to help customers use portals and tools effectively.
• Monitor customer engagement and account activity to identify risks or opportunities.
• Carry out regular check-ins to ensure customers remain satisfied.

Skills

Account management

Customer service

Communication

Proactive

Salesforce

Tools

Salesforce

Job description

Adecco are currently recruiting a Customer Success Manager to join their client’s team based in Newbury. You will nurture long-term relationships, act as the main point of contact after the sale, and guide customers through onboarding and into their contract.

You will provide training and support to help customers use portals and tools, monitor engagement, identify risks and opportunities, and prepare reports to track performance.