Customer Success Manager, Enterprise

Birdeye; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Birdeye is seeking experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. You will onboard new Birdeye users, learn about their business and online reputation needs, and ensure they know how to use Birdeye to their maximum benefit.

You are empathetic, a strong communicator, and technically savvy, capable of crafting tailored education and guidance to drive adoption, retention, and renewal across accounts.

Qualifications

• Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience.
• 3+ years experience in professional services or B2B account management, preferably in SaaS.
• Proven organization, project management, time management, and communication skills.
• Knowledge of CX/SEM/SEO/advertising/social media.
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting.
• Experience with online subscription / SaaS products is a must.
• Energetic extroverted personality–you love working with customers and are customer obsessed.
• Enthusiasm for troubleshooting issues; excited to learn and use new products/features.
• Ability to quickly grasp and succinctly explain technological and business concepts.
• Proven track record in managing enterprise customer relationships and delivering results.
• Ability to stay calm and manage clients even under adverse conditions

Responsibilities

• Manage and grow our enterprise and mid-market client base.
• Onboard new Birdeye users and learn about their business and online reputation needs.
• Train and educate customers to maximize Birdeye value.
• Craft communication and education tailored to onboarding, training, management, retention and renewal.
• Listen to business customers and use expertise to meet their needs and be the voice of Birdeye.

Skills

Customer success

SaaS experience

Account management

Organization

Communication

Time management

Problem solving

Technical aptitude

Relationship management

Empathy

Education

Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience

Job description

Why BirdEye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Job Type

Full-time

Description

Why BirdEye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You’ll Be Doing

Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal.

You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
• Experience with online subscription / SaaS products is a must
• Energetic extroverted personality–you love working with customers and are customer obsessed
• Enthusiasm for troubleshooting issues; excited to learn and use new products/features
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions<|start|>assistant<|channel|>analysis<|message|>We need to produce JSON with FinalAction Change. The posting has content. Determine if expired or not. Not retired. Check if any removal needed: There's no application instructions, no recruiter self-promotion, no job board stats. So content is fine. Need to see if formatting issues: Contains , , , etc. Input uses tags. not. No , . So disallowed tags: . Must convert to . But is if used for headings? Many headings inside tags. We need to convert headings to
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