Senior Customer Success Architect

United States Digital Space LLC; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

the company is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. We’re seeking a Customer Success Architect for our EMEA team to act as a technical expert from implementation to renewal.

The ideal candidate has 5-8 years of customer-facing technical experience, strong programming knowledge (SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs), and a proven track record in

Qualifications

• 5-8 years of customer-facing technical experience with enterprise accounts.
• Proficient in modern web/mobile development concepts and languages (SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Execution- and customer-service oriented with strong delivery focus.
• Excellent verbal and written communication; able to explain complex technical concepts to varied audiences.
• Experience with SaaS products in product analytics/digital marketing/data platforms preferred.

Responsibilities

• Develop a mastery of the company products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in the Platform to guide customers as they integrate into data flows and business processes.
• Serve as a trusted technical advisor for customers.
• Gather, organize, and report trends and customer insights to optimize processes and services.
• Collaborate cross-functionally with Product, Engineering, Platform Support, and Customer Success teams to improve data management experiences.

Skills

SQL

JavaScript

Java

Python

Android

iOS

RESTful APIs

Job description

the company is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, the company is the best-in-class solution for product, data, and marketing teams. Learn more at the company.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

the company’s Commitment to Diversity Equity & Inclusion (DEI):

the company believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at the company.

This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.

The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things *should* work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

• Develop a mastery of the company products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.

• Be an expert in the company Platform in order to successfully guide our customers as they integrate the company into additional data flows and business processes, thereby making the company an integral business partner.

• Serve as a trusted technical advisor for our customers.

• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.

• Collaborate cross-functionally with teams like the company's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You’ll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.

• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).

• Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.

• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.

• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.

• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

By applying for this job, you acknowledge that the company processes your personal data in accordance with the the company Applicant Privacy Notice.