Customer Success Manager, Enterprise

Jobtailor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Birdeye is seeking an energetic Account Manager to grow the enterprise and mid-market client base, learn customers’ business needs, and tailor training to maximize value. You will onboard, educate, and renew while ensuring customers derive maximum benefit from Birdeye.

Focus on CX, SaaS configuration, and effective communication; manage onboarding, retention, and renewal while documenting all interactions in the CRM to deliver measurable results.

Qualifications

• Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience.
• 3+ years experience in professional services or B2B account management, preferably in SaaS.
• Proven ability in organization, project management, time management, and communication skills.
• Knowledge of CX/SEM/SEO/advertising/social media.
• Technical experience or aptitude with SaaS platform configuration and troubleshooting.
• Experience with online subscription / SaaS products is a must.
• Energetic extroverted personality and customer-obsessed mindset.
• Enthusiasm for troubleshooting issues and learning new products/features.
• Ability to quickly grasp and explain technological and business concepts.
• Proven track record in managing enterprise customer relationships and delivering results.
• Ability to stay calm and manage clients under adverse conditions.
• Strong communication skills and technical aptitude.
• Diligence and organization in follow-up processes; document all calls/CRM interactions.
• Experience in Customer Experience / Reputation Management, Social Media Campaigns, or up-sell/value-selling is a nice-to-have.

Responsibilities

• Manage and grow the enterprise and mid-market client base.
• Help new Birdeye users get started.
• Learn customers’ business and online reputation needs.
• Ensure customers use Birdeye to their maximum benefit.
• Tailor communication and education to each customer’s business processes.
• Manage account onboarding, training, retention, and renewal.
• Positively impact and manage the customer’s overall experience with Birdeye.
• Listen to business customers and use expertise, creativity, and passion to meet their needs.
• Clearly understand business needs and articulate Birdeye’s value proposition.
• Document all calls and customer interactions in the CRM.

Skills

B2B Account Management

SaaS Platform Configuration

Customer Experience Management

Project Management

Strong Communication Skills

Education

Bachelor’s Degree in Technology

Bachelor’s Degree in Business

Tools

CRM Software

Online Subscription Products

Social Media Platforms

SEO Tools

Advertising Tools

Job description

• Manage and grow the enterprise and mid-market client base


• Help new Birdeye users get started


• Learn customers’ business and online reputation needs


• Ensure customers use Birdeye to their maximum benefit


• Tailor communication and education to each customer’s business processes


• Manage account onboarding, training, retention, and renewal


• Positively impact and manage the customer’s overall experience with Birdeye


• Listen to business customers and use expertise, creativity, and passion to meet their needs


• Clearly understand business needs and articulate Birdeye’s value proposition


• Document all calls and customer interactions in the CRM

Requirements

• Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience


• 3+ years experience in professional services or B2B account management, preferably in SaaS


• Proven ability in organization, project management, time management, and communication skills


• Knowledge of CX/SEM/SEO/advertising/social media


• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting


• Experience with online subscription / SaaS products is a must


• Energetic extroverted personality and customer-obsessed mindset


• Enthusiasm for troubleshooting issues and learning new products/features


• Ability to quickly grasp and succinctly explain technological and business concepts


• Proven track record in managing enterprise customer relationships and delivering results


• Ability to stay calm and manage clients under adverse conditions


• Strong communication skills and technical aptitude


• Diligence and organization in follow-up processes; document all calls/customer interactions in CRM


• Experience in Customer Experience / Reputation Management, Social Media Campaigns, or up-sell and value-selling experience is nice to have

Core Competencies

Demonstrates expertise in managing enterprise and mid-market client relationships, with a strong focus on customer experience and SaaS platform proficiency. Capable of tailoring communication and training to meet diverse business needs while effectively documenting interactions in CRM systems.

Highest-signal resume keywords

• B2B Account Management


• SaaS Platform Configuration


• Customer Experience Management


• Project Management


• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• SaaS Experience


• Project Management


• Technical Aptitude


• Time Management


• Customer Relationship Management

Soft Skills

• Energetic Personality


• Customer-Obsessed Mindset


• Creativity


• Diligence


• Ability to Stay Calm Under Pressure

Certifications & Qualifications

• Bachelor’s Degree in Technology


• Bachelor’s Degree in Business

Industry Keywords

• Customer Experience


• Reputation Management


• Social Media Campaigns


• Value-Selling


• Enterprise Customer Relationships

Tools & Technologies

• CRM Software


• Online Subscription Products


• Social Media Platforms


• SEO Tools


• Advertising Tools