Customer Success Manager

Smartly; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Smartly is seeking a Customer Success Manager in London. You will own your customer accounts from week one, provide consultative guidance, scope product trials, and drive engagement with a fast-paced digital marketing platform.

In this hybrid role, you will nurture relationships with advertisers and platform partners while translating data into actionable insights to grow your customers’ businesses.

Qualifications

• 3+ years of paid digital advertising across platform partners.
• Experience in a customer success or similar customer-facing function.
• Proactive problem-solver with a positive attitude and drive to help customers succeed.
• Comfortable addressing technical challenges and collaborating with technical teams.
• Results-driven with a bias for action and collaboration.
• Excellent English communication; capable of connecting with diverse audiences.
• Hybrid work model in London, 3 days a week in office; willingness to travel.
• Prior knowledge of Smartly or similar players is a plus.

Responsibilities

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Work closely with customers to hone their online marketing strategy and resolve advertiser issues.
• Take full ownership of growing and managing your own book of business and develop vertical expertise.
• Develop knowledge of Smartly tool and digital marketing to solve customer problems.
• Build strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat and TikTok.
• Collaborate with customers and product teams to maintain a quick feedback loop.

Skills

Paid digital advertising

Customer success

Account growth

Job description

Are you a passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between platform partnersand our product development team.You’ll work at the cutting edge of a fast-paced online marketing industry,which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As a Customer Success Manager at Smartly, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
• Develop and maintain excellent knowledge and skills for Smartly tool and digital marketing in general so that you're constantly able to solve customers' problems
• Build, manage and develop strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers and cross-functional product teams to maintain the quick feedback loop.

We're definitely looking for you, if you...

• Possess 3+ years of paid digital advertising across platform partner
• Have experience in a customer success or similar customer-facing function
• Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
• Are comfortable in addressing technical challenges and collaborate with technical teams when needed
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into actionable insights
• Have strong spoken and written communication skills in English aswell as the ability to create connections and engage confidently with a variety of audiences
• Are able to work in a hybrid capacity from our London office 3 days a week (more if you like)
• Are able and willing to travel for meetings, conferences and industry events
• Previous knowledge of Smartly or similar players is a plus

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.