Customer Success Leader: Growth & Retention

Dataiku; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading AI platform company in Greater London is seeking a Senior Manager, Customer Success to lead a dynamic team of Customer Success Managers. The role involves driving customer outcomes, managing teams, and utilizing data for better decision-making. Candidates should possess a Bachelor's degree and have 3-5 years of management experience. This position emphasizes collaboration across multiple departments and offers an opportunity to shape the future of AI.

Qualifications

• 3-5 years of management or team lead experience, preferably in customer success.
• Strong knowledge of data science project lifecycle and supporting organizations in AI maturity.
• Experience with fast-growing teams.

Responsibilities

• Recruit and inspire a high-performing team of Customer Success professionals.
• Manage business metrics and high-impact activities using data.
• Forecast risk and expansion trajectories within the territory.

Skills

Team leadership

Data-driven decision making

Collaboration

Education

Bachelor's degree

Job description

A leading AI platform company in Greater London is seeking a Senior Manager, Customer Success to lead a dynamic team of Customer Success Managers. The role involves driving customer outcomes, managing teams, and utilizing data for better decision-making. Candidates should possess a Bachelor's degree and have 3-5 years of management experience. This position emphasizes collaboration across multiple departments and offers an opportunity to shape the future of AI.