Customer Success Lead — B2B Rentals & Solutions

Sunbelt Rentals Careers; Warrington; Hybrid; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Real Living Wage

Career development

Incentive scheme

Life Assurance

Employee assistance programme

Holidays buy/sell

Job summary

Sunbelt Rentals is seeking a Customer Success Executive to join our Warrington team. This office-based role will focus on handling enquiries, converting quotes to confirmed orders, and delivering reliable service through close collaboration with internal teams.

You will manage contract administration, understand customer markets, and build strong relationships while leveraging CRM data to upsell products. Excellent communication and problem-solving skills are essential.

Qualifications

• Experience in fast-paced, complex environments and dealing with enquiries across multiple channels.
• Customer-focused mindset with a strong commitment to service excellence.
• Proactive with commercial awareness and process improvement ideas.

Responsibilities

• Handle enquiries and quotations and convert to orders.
• Administrative hire contracts accurately and timely.
• Understand customer markets and build strong relationships.
• Manage multi-product enquiries and upsell using CRM data.

Skills

Customer service

Sales mindset

Communication

CRM experience

Problem solving

Education

NVQ Level 2 in Customer Service/Hire Desk Operations

Tools

CRM software (Salesforce/Dynamics)

Job description

Sunbelt Rentals is seeking a Customer Success Executive to join our Warrington team. This office-based role will focus on handling enquiries, converting quotes to confirmed orders, and delivering reliable service through close collaboration with internal teams.

You will manage contract administration, understand customer markets, and build strong relationships while leveraging CRM data to upsell products. Excellent communication and problem-solving skills are essential.