Customer Success Executive

Sunbelt Rentals Careers; Warrington; Hybrid; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Real Living Wage

Career development

Incentive scheme

Life Assurance

Employee assistance programme

Holidays buy/sell

Job summary

Sunbelt Rentals is seeking a Customer Success Executive to join our Warrington team. This office-based role will focus on handling enquiries, converting quotes to confirmed orders, and delivering reliable service through close collaboration with internal teams.

You will manage contract administration, understand customer markets, and build strong relationships while leveraging CRM data to upsell products. Excellent communication and problem-solving skills are essential.

Qualifications

• Experience in fast-paced, complex environments and dealing with enquiries across multiple channels.
• Customer-focused mindset with a strong commitment to service excellence.
• Proactive with commercial awareness and process improvement ideas.

Responsibilities

• Handle enquiries and quotations and convert to orders.
• Administrative hire contracts accurately and timely.
• Understand customer markets and build strong relationships.
• Manage multi-product enquiries and upsell using CRM data.

Skills

Customer service

Sales mindset

Communication

CRM experience

Problem solving

Education

NVQ Level 2 in Customer Service/Hire Desk Operations

Tools

CRM software (Salesforce/Dynamics)

Job description

About The Role

We have an exciting new role for a Customer Success Executive to join our team in Warrington!. This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Key Responsibilities

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

About You

To succeed in this role, you will bring the following skill set and behaviours:

• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
• Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)

About Us

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.

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