Client Success & Solutions Executive (B2B Rentals)

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Real Living Wage

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Holiday purchase/sell

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Success Executive to join the Warrington team. The office-based role requires building strong customer relationships, handling enquiries, and converting quotes into orders.

You will deliver contract administration, use CRM to upsell products, and ensure timely responses to customer and invoice queries. This role emphasises professional service and a commitment to improving rental experiences.

Qualifications

• Experience in customer service or sales with a customer-focused mindset.
• Ability to manage multiple channels and handle enquiries.
• Proactive with commercial awareness.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Deliver accurate and timely hire contract administration.
• Understand customer markets and offer tailored solutions.
• Build and maintain strong customer relationships.
• Manage multi-product enquiries and upsell using CRM data.
• Follow up on enquiries to increase conversion rates.
• Respond to queries professionally and drive improvements as a Case Specialist.
• Promote Sunbelt Rentals UK digital ways of working.

Skills

Customer service

Sales

Communication skills

Proactivity

Problem solving

Digital tools

Education

NVQ Level 2 in Customer Service/Hire Desk Operations

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Success Executive to join the Warrington team. The office-based role requires building strong customer relationships, handling enquiries, and converting quotes into orders.

You will deliver contract administration, use CRM to upsell products, and ensure timely responses to customer and invoice queries. This role emphasises professional service and a commitment to improving rental experiences.