Customer Service Team Lead - Hybrid, Impact & Growth

Named Later; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Option to buy extra days

Job summary

Named Later is recruiting a Customer Service Team Leader for a UK-leading technology business focused on sustainability and social impact. You will lead a five-person team, act as the escalation point for complex client issues, and drive root-cause fixes while collaborating with other departments to ensure seamless customer journeys.

The role requires a hands-on leader with CRM experience, excellent communication, and a passion for coaching.

Qualifications

• Experience managing or supervising a customer service, service delivery or operational support team.
• A passion for coaching and developing talent.
• Excellent communication, and a confident, professional manner.
• Comfortable and consistent in working with a CRM.
• Knowledge or experience of logistics, IT hardware, security and compliance would be a bonus.

Responsibilities

• Leading and developing a customer service team of five.
• Being the escalation point for complex client issues, and seeing them through to resolution.
• Getting to the root of recurring problems and fixing them for good.
• Working closely with other internal departments to keep every client’s journey smooth.

Skills

Team leadership

Coaching

Communication

CRM experience

IT hardware knowledge

Job description

Named Later is recruiting a Customer Service Team Leader for a UK-leading technology business focused on sustainability and social impact. You will lead a five-person team, act as the escalation point for complex client issues, and drive root-cause fixes while collaborating with other departments to ensure seamless customer journeys.

The role requires a hands-on leader with CRM experience, excellent communication, and a passion for coaching.