Customer Success Lead: Product Adoption & Onboarding

Talantir; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working policy

25 days holiday + bank holidays

Maternity/Paternity leave

Health cash plan

Salary sacrifice scheme

Udemy Learning & Development

Virtual GP access

Life Assurance (4x salary)

Job summary

NQC, based in central Manchester, is seeking a Customer Success Executive to join a hybrid CS team. The role is focused on onboarding, adoption, or operations to build lasting client relationships and successful service delivery. You will support onboarding, drive adoption, and help maintain clean CRM data across accounts.

The position emphasises collaboration with CSMs and stakeholders, with requirements to improve processes and deliver client value. Hybrid working and team events are offered.

Qualifications

• Experience managing a high volume of stakeholders (internal or external) with clear communications.
• Proven experience in a B2B Customer Success, Account Management, or Technical Support role within a SaaS environment.
• Demonstrated experience working within structured workflows (onboarding playbooks or ticket escalation).
• Excellent interpersonal skills across all levels of an organisation.
• Previous experience using a CRM (ideally HubSpot) to manage customer data, tasks and reporting.
• Additional language skills are highly desirable.

Responsibilities

• Maintain knowledge of CSE areas to provide backup for team members during absences.
• Prepare for QBRs and high-stakes client meetings with CSMs and senior stakeholders.
• Identify process improvements within CS to support scalability goals.
• Perform ad-hoc duties as assigned.
• Lead end-to-end onboarding journeys for clients to ensure rapid value realization.
• Co-create and deliver webinars and training sessions for clients.

Skills

Stakeholder management

B2B Customer Success

Structured workflows

Interpersonal skills

CRM usage (HubSpot)

Additional languages

Tools

HubSpot CRM

Job description

NQC, based in central Manchester, is seeking a Customer Success Executive to join a hybrid CS team. The role is focused on onboarding, adoption, or operations to build lasting client relationships and successful service delivery. You will support onboarding, drive adoption, and help maintain clean CRM data across accounts.

The position emphasises collaboration with CSMs and stakeholders, with requirements to improve processes and deliver client value. Hybrid working and team events are offered.