Part-time Customer Success Executive: Hybrid Onboarding

BCS Learning and Development Ltd; Swindon; Hybrid; GBP 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid Working

27 days holiday per year, plus bank/UK

Birthday leave

Paid Christmas office shutdown

Private Medical Insurance and/orHealth

Life assurance (x4 salary)

Income protection

Enhanced maternity/paternity leave

Free BCS membership

Financial wellbeing support

Unum Help@Hand

Job summary

BCS Learning and Development Ltd, a UK-based training and development provider, is seeking a part-time Customer Success Executive. The role focuses on mobilising new and changing accounts, delivering onboarding and ensuring ongoing service delivery with high professional standards.

You will act as the main client contact, manage platform configuration, track progress, and prepare regular service reports. Hybrid working arrangements are available with a generous benefits package.

Responsibilities

• Act as the primary point of contact for day-to-day operational queries during onboarding and mobilisation.
• Lead the mobilisation of new or materially changing accounts including initial system configuration.
• Own end-to-end implementation for new accounts—configuring role profiles and access ahead of go-live.
• Coordinate onboarding commitments: enrolments, platform access, assessments, scheduling and reporting.
• Maintain handover documentation and remind clients of timelines and risks.
• Provide ongoing service updates, timelines and risk flags to clients.

Job description

BCS Learning and Development Ltd, a UK-based training and development provider, is seeking a part-time Customer Success Executive. The role focuses on mobilising new and changing accounts, delivering onboarding and ensuring ongoing service delivery with high professional standards.

You will act as the main client contact, manage platform configuration, track progress, and prepare regular service reports. Hybrid working arrangements are available with a generous benefits package.