Customer Success Engineer - Associate

Preservica Ltd; Abingdon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital preservation vendor in the United Kingdom is seeking a Technical Success / Integration Engineer to join their professional services team. Your role will encompass leading customer onboarding and data integrations, developing scripts for automation, and ensuring high customer satisfaction. Ideal candidates will have at least 5 years in technical support or customer success, strong skills in Python, and familiarity with APIs. The company offers competitive salary, benefits, and training opportunities.

Benefits

Competitive salary

Career development opportunities

Dedicated training time

Qualifications

• 5 years of experience in technical support, customer success, or IT role.
• Working knowledge of Python or another scripting language.
• Familiarity with APIs, XML, JSON, or other structured formats.

Responsibilities

• Lead customer onboarding projects including data ingest.
• Develop and maintain scripts to automate workflows.
• Work with APIs to support integrations.

Skills

Customer interaction

Python programming

API integration

Troubleshooting

Communication skills

Job description

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future‑proof software? Preservica is a leading digital preservation vendor with award‑winning solutions used by businesses, archives, libraries, museums and government organisations around the world. We are looking for a Technical Success / Integration Engineer to join our professional services team and help new customers integrate their legacy data into Preservica’s Active Digital Preservation solution.

Responsibilities

• Lead portions of customer onboarding projects, including data ingest and metadata mapping.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
• Work with APIs to support integrations.
• Collaborate with senior team members to troubleshoot and resolve customer issues.
• Contribute to customer satisfaction by providing clear communication and timely support.
• Document processes and contribute to knowledge base articles for both customers and internal teams.
• Stay curious about emerging trends in digital archiving and SaaS integration.

Qualifications

• 5 years of professional experience in a technical support, customer success, or IT role.
• Working knowledge of Python or another scripting language.
• Familiarity with APIs, XML, JSON, or other structured data formats.
• Understanding of metadata standards or digital archiving concepts (preferred but not required).
• Strong analytical and troubleshooting skills.
• Excellent communication skills and a customer‑first mindset.
• Ability to work independently and as part of a team.
• Background in technical support or customer success within a records management or SaaS service environment.
• Experience with real‑life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs.
• Sound customer‑centric skills and a positive can‑do attitude.

Benefits

We invest in our people and provide competitive salary and benefits, tangible career development opportunities, and dedicated training time to support professional growth.