Customer Success Coordinator – Corporate Accounts

Chubb Fire & Security; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Cycle to Work Scheme

Free Onsite Parking

Pension Scheme

Life Assurance

Job summary

Chubb Fire & Security in Blackburn is seeking a Customer Service Coordinator to support daily management of key corporate accounts alongside an Account Manager.

You will build relationships, handle visits and quotes, and ensure professional, cost-effective service while maintaining KPI data and SLA targets. The role is office-based, 37.5 hours weekly, Mon-Fri, with comprehensive benefits and a strong, people-first culture.

Qualifications

• Exceptional Administrator with a passion for delivering outstanding customer service.
• Background coordinating/supporting volume or national customer accounts or experience in account management.
• Strong IT literacy with Excel reporting capabilities.
• Ability to meet SLA deadlines and manage multiple tasks efficiently.

Responsibilities

• Manage day-to-day operations for designated key corporate customers under guidance of Account Manager.
• Collaborate with Account Directors to align client expectations and deliver service.
• Pro-active handling of outstanding jobs, orders, service calls and quotes.
• Maintain professional relationships with customers including courteous communications.
• Manage visit reports and quotations; support KPI reporting.
• Resolve customer disputes by coordinating with relevant internal teams.

Skills

Natural communicator

Solution focused

IT literacy (Excel)

Multitasking & prioritising

Tools

Excel

Job description

Chubb Fire & Security in Blackburn is seeking a Customer Service Coordinator to support daily management of key corporate accounts alongside an Account Manager.

You will build relationships, handle visits and quotes, and ensure professional, cost-effective service while maintaining KPI data and SLA targets. The role is office-based, 37.5 hours weekly, Mon-Fri, with comprehensive benefits and a strong, people-first culture.