Field Support & Customer Experience Specialist

Chubb Fire & Security; Blackburn; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Free onsite parking

Cycle to Work Scheme

Employee Referral Scheme £1000

Free Mortgage Advice

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform discounts

Childcare Vouchers

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is seeking a Field Support/Customer Experience Advisor to join our Customer Excellence Team in Blackburn on a 12-month fixed-term contract. You will coordinate engineer visits, manage diary schedules, and deliver a first-class customer experience across internal and external stakeholders.

Training is provided, with the chance to develop skills across scheduling, CRM and dispatch. The role offers a competitive salary and benefits in a people-focused culture that values

Qualifications

• No previous experience required; full training provided.
• Strong communication skills and customer focus.
• Ability to work with multiple scheduling systems and CRM tools.

Responsibilities

• Plan, route and coordinate Engineer visits; diary management.
• Track jobs and update status through to completion.
• Identify delays and react to keep KPIs on dispatch.
• Communicate with Engineers, stakeholders and customers by email/phone.
• Update systems and CRM with accurate information.
• Maintain scheduling platforms and ensure timely responses to inquiries.

Skills

Communication

Solution focused

Multitasking

Learning mindset

IT literacy

Organisational skills

Calm under pressure

Tools

Microsoft Office

Job description

Chubb Fire & Security is seeking a Field Support/Customer Experience Advisor to join our Customer Excellence Team in Blackburn on a 12-month fixed-term contract. You will coordinate engineer visits, manage diary schedules, and deliver a first-class customer experience across internal and external stakeholders.

Training is provided, with the chance to develop skills across scheduling, CRM and dispatch. The role offers a competitive salary and benefits in a people-focused culture that values