Customer Experience Advisor (12-Month Contract)

Chubb Fire & Security Group; Blackburn; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Free onsite parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security Group in Blackburn (BB1 2PR) is seeking a Customer Experience Advisor to join our Customer Excellence Team on a 12-month fixed-term contract. You’ll handle inbound calls and emails, delivering professional service with warmth.

No prior experience required as full training is provided; strong communication, IT literacy, and calmness under pressure help you succeed. The role offers 37.5 hours per week, with benefits and a supportive development culture.

Qualifications

• No specific degree required; training provided.
• Excellent written communication for emails to clients/customers.
• Strong IT literacy with ability to use multiple systems.

Responsibilities

• Respond to inbound calls and emails professionally within defined times.
• Support national accounts across the UK as required.
• Log interactions accurately and update systems.
• Record and action customer requests and follow escalation procedures.

Skills

Natural communicator

Solution oriented

IT literacy

Calm under pressure

Willing to learn

Microsoft Office

Tools

Inhouse portals

Microsoft Office

Job description

Chubb Fire & Security Group in Blackburn (BB1 2PR) is seeking a Customer Experience Advisor to join our Customer Excellence Team on a 12-month fixed-term contract. You’ll handle inbound calls and emails, delivering professional service with warmth.

No prior experience required as full training is provided; strong communication, IT literacy, and calmness under pressure help you succeed. The role offers 37.5 hours per week, with benefits and a supportive development culture.