Customer Service Coordinator

0804 Chubb Fire & Security Ltd; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday, plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Liftshare Community – commute savings

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is seeking a Customer Service Coordinator to manage key customer accounts from our Blackburn office. You will work with Account Directors to meet expectations and drive proactive service delivery, handling visits, quotes, and KPI reporting.

The role requires strong communication, the ability to resolve issues quickly, and solid IT literacy with Excel. It is office-based with standard hours and a focus on customer satisfaction.

Qualifications

• Clear communication with customers and internal teams
• Ability to resolve issues and meet SLAs
• Proficiency with Excel for reporting
• Ability to manage multiple customers and deadlines

Responsibilities

• Take responsibility for day-to-day management of key customers including intelligent decision making.
• Work closely with Account Directors to manage client expectations.
• Pro‑active management of outstanding jobs – order, service and callouts.
• Build professional relationships with designated customers and provide courteous communication.
• Management of visit reports and quotations.
• Resolution of customer disputes with other areas of the business as needed.
• Prepare and submit KPI information weekly/monthly/annually.
• Organise and prioritise own workload.

Skills

Strong communication

Excel skills

Multitasking

Customer account coordination

Tools

MS Office

Job description

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: Up to £27,000 per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You'll Be Doing as a Customer Service Coordinator

• Take responsibility for the day‑to‑day management of the key customers including intelligent decision making.
• Work closely with several Account Directors to manage day to day client expectations.
• Pro‑active management of outstanding jobs – order, service and callouts.
• Build professional business relationships with designated customers including courtesy communication.
• Management of visit reports and quotations.
• Resolution of customer disputes including liaison with other areas of the business as necessary.
• Preparation and submission of weekly/monthly/annually KPI information.
• Organisation and prioritise of own workload.

Location & Contract

Customer Service Coordinator – Blackburn (BB1 2PR). Full time, permanent. Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based.

What We Would Like You To Bring

You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment.

• A natural communicator, with an ability to build rapport with our customers and your colleagues.
• Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines.
• Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports.
• Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time.

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.