Customer Experience Champion (12-Month Contract)

Chubb Fire & Security; Blackburn; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Free onsite parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security in Blackburn is hiring a Customer Experience Advisor for a fixed-term 12-month contract. The role sits in the Customer Excellence Team and involves delivering high-quality service to customers via the Contact Centre.

No prior experience is required as full training is provided; strong communication and IT literacy are valued. Hours: 37.5 per week, Monday–Friday, 9am–5pm, with benefits including holiday, pension and life assurance.

Qualifications

• No prior experience required; full training provided.
• Excellent written and verbal communication skills for emails and calls.
• Good IT literacy with familiarity in Microsoft platforms.
• Calm, patient and able to handle urgent customer requests.

Responsibilities

• Respond to inbound calls and emails professionally within agreed timescales.
• Support national accounts and diverse customer queries across the UK.
• Record and update customer information accurately in systems.
• Prepare and send letters and emails with appropriate mail merge letters.
• Own the customer experience across all touchpoints.
• Identify issues early and follow escalation procedures when needed.

Skills

Strong communication

Relationship building

Problem solving

Calm under pressure

Willing to learn

Tools

Microsoft Office

In-house portals

Job description

Chubb Fire & Security in Blackburn is hiring a Customer Experience Advisor for a fixed-term 12-month contract. The role sits in the Customer Excellence Team and involves delivering high-quality service to customers via the Contact Centre.

No prior experience is required as full training is provided; strong communication and IT literacy are valued. Hours: 37.5 per week, Monday–Friday, 9am–5pm, with benefits including holiday, pension and life assurance.