Customer Service & Scheduling Administrator

0804 Chubb Fire & Security Ltd; Belfast City District; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Company Pension (5% matched)

Cycle to Work Scheme

Employee Referral Scheme (£1,000)

Life Assurance (4 x Basic Salary)

Discount Platform

Mortgage Advice

Bravo scheme

Health & Wellbeing Resources

Job summary

Chubb Fire & Security is seeking an Administrator to join a small Belfast team on a permanent, full-time basis. The role involves providing a professional service to customers, coordinating service visits, and handling account inquiries.

Offered benefits include a pension, generous holiday, cycle to work, referral scheme and life assurance. The position transitions to a hybrid working model after an initial in-office start, with 37.5 hours per week, Monday to Friday.

Qualifications

• Experience dealing with customers and providing a responsive service.
• Strong attention to detail and accuracy in documentation and orders.
• Excellent organisational skills and ability to handle multiple tasks.
• Proficient with Microsoft Office (Outlook, Teams, Excel) and able to work independently.

Responsibilities

• Log and dispatch maintenance work orders for customer accounts.
• Create small works jobs in JDE, ensuring costs and purchase orders are included.
• Identify scheduling conflicts or missing information and act to minimise disruption.
• Act as a professional point of contact for customers regarding visits, maintenance and queries.
• Handle customer concerns, cancellations, disputes, credits and reinvoicing requests.
• Maintain customer accounts with keyholder updates and data-change forms.

Skills

Customer service experience

Administration

Service coordination

Scheduling/planning

Tools

JDE

Job description

Chubb Fire & Security is seeking an Administrator to join a small Belfast team on a permanent, full-time basis. The role involves providing a professional service to customers, coordinating service visits, and handling account inquiries.

Offered benefits include a pension, generous holiday, cycle to work, referral scheme and life assurance. The position transitions to a hybrid working model after an initial in-office start, with 37.5 hours per week, Monday to Friday.