Customer Service & Account Coordination Specialist

0804 Chubb Fire & Security Ltd; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday, plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Liftshare Community – commute savings

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is seeking a Customer Service Coordinator to manage key customer accounts from our Blackburn office. You will work with Account Directors to meet expectations and drive proactive service delivery, handling visits, quotes, and KPI reporting.

The role requires strong communication, the ability to resolve issues quickly, and solid IT literacy with Excel. It is office-based with standard hours and a focus on customer satisfaction.

Qualifications

• Clear communication with customers and internal teams
• Ability to resolve issues and meet SLAs
• Proficiency with Excel for reporting
• Ability to manage multiple customers and deadlines

Responsibilities

• Take responsibility for day-to-day management of key customers including intelligent decision making.
• Work closely with Account Directors to manage client expectations.
• Pro‑active management of outstanding jobs – order, service and callouts.
• Build professional relationships with designated customers and provide courteous communication.
• Management of visit reports and quotations.
• Resolution of customer disputes with other areas of the business as needed.
• Prepare and submit KPI information weekly/monthly/annually.
• Organise and prioritise own workload.

Skills

Strong communication

Excel skills

Multitasking

Customer account coordination

Tools

MS Office

Job description

Chubb Fire & Security is seeking a Customer Service Coordinator to manage key customer accounts from our Blackburn office. You will work with Account Directors to meet expectations and drive proactive service delivery, handling visits, quotes, and KPI reporting.

The role requires strong communication, the ability to resolve issues quickly, and solid IT literacy with Excel. It is office-based with standard hours and a focus on customer satisfaction.