Customer Success & Operations Coordinator

Chubb Fire & Security Group; Blackburn; Hybrid; GBP 16,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Liftshare Community

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Central Benefits Platform

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is seeking a Customer Service Coordinator in Blackburn to manage key customer accounts with proactive, data-driven support. You will work closely with Account Directors to handle day-to-day client expectations, manage outstanding jobs, and build strong professional relationships.

Ideal candidates will be natural communicators with a track record in coordinating national accounts, superb IT literacy, especially Excel, and the ability to multitask and prioritise to meet SLAs.

Qualifications

• Experience coordinating / supporting volume or national customer accounts.
• Excellent communication and rapport-building with customers and colleagues.
• Strong IT literacy with reporting, particularly Excel.

Responsibilities

• Take responsibility for day-to-day management of key customers and make intelligent decisions.
• Work with Account Directors to manage client expectations.
• Pro-active management of outstanding jobs – order, service and callouts.
• Build professional relationships with designated customers and maintain courteous communication.
• Manage visit reports and quotations.
• Resolve customer disputes by liaising with other areas of the business as needed.
• Prepare and submit KPI information weekly/monthly/annually.
• Organise and prioritise own workload.

Skills

Communication skills

Problem solving

Excel proficiency

Multitasking

Tools

Excel

Job description

Chubb Fire & Security is seeking a Customer Service Coordinator in Blackburn to manage key customer accounts with proactive, data-driven support. You will work closely with Account Directors to handle day-to-day client expectations, manage outstanding jobs, and build strong professional relationships.

Ideal candidates will be natural communicators with a track record in coordinating national accounts, superb IT literacy, especially Excel, and the ability to multitask and prioritise to meet SLAs.