Customer Success Associate — Trusted Advisor in Risk

Hackajob Ltd

Bolton

On-site

GBP 35,000 - 60,000

Full time

8 days ago

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Job summary

Moody's Corporation is hiring for a Customer Success role in the United Kingdom. You will own customer outcomes, drive adoption, and act as a trusted advisor, delivering training and resources across the customer lifecycle.

You will lead engagements, build internal partnerships, and coordinate onboarding, status calls and strategic sessions, helping clients maximize value from Moody's product suite while navigating regulatory and risk considerations.

Qualifications

Minimum 2+ years in customer success, account management, pre-sales or support.
Strong written and verbal communication in English; German preferred.
Experience creating scalable client communications or campaigns.
Understanding of regulatory, supplier or credit risk concepts.

Responsibilities

Own customers' success across lifecycle including adoption, health, and retention.
Act as trusted advisor; share best practices, training and resources.
Lead engagements including webinars and scalable customer enablement.
Build cross-functional partnerships to improve processes and efficiency.
Organise onboarding, kickoff calls, and strategic sessions with customers.
Collaborate on training resources and monitor product usage.
Present usage data and actionable recommendations to clients.
Identify opportunities and risks within the customer base.