Customer Success Management Associate (German Speaking)

Moody's Corporation; Bolton; On-site; GBP 35,000 - 55,000; Full time

Job summary

Moody's Corporation is seeking a Customer Engagement professional in the United Kingdom. You will oversee the customer lifecycle from adoption to retention, acting as a trusted advisor and delivering scalable client-focused communications and campaigns.

The role emphasizes collaboration across teams, hosting webinars, and creating training resources while aligning with regulatory and risk concepts. A strong English and German communication background is essential.

Qualifications

• 2+ years of experience in customer success or related roles.
• Strong communication and presentation skills in English and German.
• Willingness to travel up to 25%.
• Understanding of regulatory compliance and risk concepts is advantageous.
• Interest in AI and responsible AI practices.

Responsibilities

• Own the customer lifecycle: drive adoption, monitor health, and retention at scale.
• Act as trusted advisor; share industry best practices and resources (training, events, webinars, product releases).
• Lead engagements including hosting training sessions and scalable customer enablement.
• Build cross-functional partnerships to improve efficiency and effectiveness.
• Organise and lead customer engagements (onboarding, kickoff, status calls, strategic sessions).
• Collaborate to create and maintain training resources for end users.
• Monitor and analyze customer product usage; provide actionable recommendations.
• Present usage insights to clients and suggest optimization strategies.
• Identify and track opportunities and risks within the customer base.
• Maintain strong product knowledge for training and satisfaction.
• Upskill colleagues through training and lunch-and-learn sessions.
• Coordinate customer-facing initiatives with KYC and Data Apps teams.

Skills

Customer success

Account management

Pre-sales

Communication

English & German

AI awareness

Travel readiness

Education

Undergraduate degree

Job description

Skills and Competencies

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal/written communication and presentation skills in English and German
• Experience in creating and leading scalable client-focused communications or campaigns preferred
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
• Ability to travel as needed (up to 25% of the time)
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Undergraduate/first-level degree (e.g., Bachelors degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

• Be accountable for your customers overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale.
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more.
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources.
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness.
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions.
• Collaborate with team members to create and maintain training resources for end users.
• Monitor and analyse customers usage of our product.
• Present utilisation information to clients with recommendations to optimize their results.
• Identify and track opportunities and risks within assigned customer base.
• Maintain strong product knowledge for training, usage and client satisfaction.
• Help to upskill colleagues through product training and lunch and learn style engagements.
• Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.).

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.

Equal Opportunity

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Job Code

JBRP1_UKTJ

Recruiting Partner

hackajob is partnering directly with Moody's Corporation to hire for this role. At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we are advancing AI to move from insight to action enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.