Customer Success Associate: AI-Driven Risk & Growth

PowerToFly; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Moody's in the United Kingdom is seeking a Customer Success professional to manage the end‑to‑end customer lifecycle, focusing on adoption, account health, and retention. You will act as a trusted advisor, sharing best practices and resources, and leading customer engagements at scale.

The role emphasizes collaboration with cross‑functional teams, process improvement, and engagement planning, with opportunities to work in AI‑enabled environments and regulatory contexts.

Qualifications

• 2+ years in customer success, account management, pre‑sales or customer support.
• Ability to work independently and in a team with high attention to detail.
• Excellent verbal/written communication and presentation skills in English; additional languages are advantageous.
• Experience with Government or Professional Services entities is a strong plus.
• Document, standardise, and improve processes across multi‑team engagements.
• Understand complex business concepts and regulatory compliance.
• Able to travel up to 25% of the time.
• Interest in AI concepts and responsible AI practices.

Responsibilities

• Be accountable for the customer’s overall success across lifecycle, adoption, health and retention at scale.
• Act as trusted advisor, sharing best practices and resources (training, events, product releases).
• Lead engagements including hosting webinars and empowering customers at scale with resources.
• Build cross‑functional partnerships and drive continuous improvement.
• Organise and lead customer engagements (onboarding, kickoff, status calls, strategic sessions).
• Collaborate to create and maintain training resources for end users.

Skills

Customer success

Account management

Independent work

Attention to detail

English communication

Additional languages (French/Italian/G

Travel up to 25%

Education

Undergraduate degree (business/economics/finance/marketing)

Job description

Moody's in the United Kingdom is seeking a Customer Success professional to manage the end‑to‑end customer lifecycle, focusing on adoption, account health, and retention. You will act as a trusted advisor, sharing best practices and resources, and leading customer engagements at scale.

The role emphasizes collaboration with cross‑functional teams, process improvement, and engagement planning, with opportunities to work in AI‑enabled environments and regulatory contexts.