Customer Success Associate - 12-Month Hybrid

MiniMed; Watford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Flexible work environment

Training and growth opportunities

Job summary

MiniMed in Watford is seeking a dedicated professional to support the order-to-delivery process and provide expert assistance to the Center of Excellence and field sales team. The role focuses on delivering exceptional customer service, managing inquiries, and driving process improvements in a hybrid work setting.

The position is a 12-month fixed term contract based in the Watford office, with responsibilities spanning calls, emails, data entry, and collaboration across departments to ensure

Qualifications

• Strong communication skills.
• Structured work style with resilience.
• Motivation to improve processes and deliver results.
• Ability to motivate colleagues toward common goals.
• Fluent English with a preference for an additional language.

Responsibilities

• Provide daily support in the order-to-delivery processes.
• Provide professional support to the Center of Excellence and field sales team.
• Contribute to customer satisfaction goals.
• Handle incoming calls and emails in shared inboxes, prioritising urgent inquiries and orders, and take responsibility until resolution.
• Register and document client or patient details in internal systems.
• Contribute to process improvement and standardisation, and participate in or lead projects.

Skills

Strong communication

Structured work style

Process improvement

Motivate others

Flexible

Fluent English

Additional language

Tools

SAP ERP

Salesforce CRM

Job description

MiniMed in Watford is seeking a dedicated professional to support the order-to-delivery process and provide expert assistance to the Center of Excellence and field sales team. The role focuses on delivering exceptional customer service, managing inquiries, and driving process improvements in a hybrid work setting.

The position is a 12-month fixed term contract based in the Watford office, with responsibilities spanning calls, emails, data entry, and collaboration across departments to ensure