Customer Service Representative (European Language)

DSL-MiniMed (UK) Limited; Watford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Training and growth opportunities

Flexible benefits

Job summary

DSL-MiniMed (UK) Limited in Watford is seeking a Customer Care professional for a 12-month fixed-term contract, operating in a hybrid office setting.

You will support order-to-delivery, collaborate with the Center of Excellence and field sales, and help improve processes while handling calls and emails.

Proficiency with SAP and Salesforce, strong communication, and a proactive, customer-first mindset are essential.

Qualifications

• Experience with ERP SAP and Salesforce (CRM)
• Strong communication and customer-focus
• Willingness to improve processes and lead projects
• Fluent English; additional language a plus

Responsibilities

• Provide daily support in order-to-delivery processes.
• Provide professional support to the Center of Excellence and the field sales team.
• Contribute to customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to improvement and standardization of processes (internal and external).
• Register and document client or patient details in internal systems.

Skills

SAP experience

CRM Salesforce

Communication

Structured work style

Resilience

Customer focus

Process improvement

Team motivation

Positive attitude

Bilingual English

Tools

SAP ERP

Salesforce CRM

Job description

About the Role

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

A new position is available to support the Customer Care team.

This is a 12 month fixed term contract position based in the Watford office (hybrid work model).

A Day at Minimed

• Provide daily support in Minimed's "order-to-delivery" processes.
• Provide professional support to the Center of Excellence and the field sales team
• Contribute to the company's customer satisfaction goals.
• Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
• Take charge of incident resolution and reactive communication with the client or patient.
• Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
• Be responsible for registering and documenting client or patient details in internal systems.

Skills we need

• Previous experience with ERP—preferably SAP—and CRM Salesforce
• Strong communication skills
• Structured work style, resilience, and customer focus
• Motivation for process improvement
• Ability to motivate others to pursue common goals
• Positive and proactive attitude, flexibility
• Fluent English and a preference for an additional language

We offer

• Flexible work environment
• Health insurance
• Training and growth opportunities

We offer a competitive salary and benefits package to all our employees.

MiniMed offers a competitive salary and flexible benefits package.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For further information about the E-Verify program, please

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.