Customer Success Advisor — Mobility Finance (Bonus Eligible)

Volkswagen Group; Thorpe Waterville; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary 10% on-target bonus

Pension 9%

Company car BEV

Private medical insurance

Care Concierge

LinkedIn Learning

Mentoring programs

Job summary

VWFS UK is seeking a customer services professional to handle enquiries by phone and email, maintaining accurate data and timelines. You will coordinate with internal teams, navigate FCA guidance, and process end-of-contract steps while ensuring excellent service. The role emphasizes accuracy, adaptability, and a strong customer focus.

Based in Thorpe Waterville, the role offers a stable career path within the VW Group, with comprehensive benefits and development opportunities.

Qualifications

• Comfortable speaking with customers on the phone.
• Strong written and spoken communication abilities.
• Ability to adapt across teams and processes.
• Awareness of relevant data protection and consumer credit acts.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Update customer data accurately and follow response time guidelines.
• Coordinate with VWFS teams and understand FCA regulations.
• Process end-of-contract options and changes to customer agreements.
• Maintain system records of account activity and outcomes.
• Deliver proactive customer service with product knowledge.

Skills

Phone support

Urgency

Adaptability

Fast learner

PC literate

Communication skills

Customer focus

Attention to detail

Team player

Data protection awareness

Job description

VWFS UK is seeking a customer services professional to handle enquiries by phone and email, maintaining accurate data and timelines. You will coordinate with internal teams, navigate FCA guidance, and process end-of-contract steps while ensuring excellent service. The role emphasizes accuracy, adaptability, and a strong customer focus.

Based in Thorpe Waterville, the role offers a stable career path within the VW Group, with comprehensive benefits and development opportunities.